FAQ

CUSTOM ORDERS: Being able to create freely is good for my soul therefore, I have decided to not accept any custom or commissioned work.

EPATTERNS: All of my patterns are available via digital download. I do not offer paper patterns. Items made from my patterns are not toys and are intended for display only. For use by the purchaser for fun & profit in small quantities, please credit Brenda Jett Sanker for designing the pattern. Mass production of finished product is strictly prohibited. Emailed pattern is for your use only. Emailed, paper patterns and Tutorials may not be forwarded, copied, scanned or reproduced in any manner. Reselling of my patterns or tutorials in any form is strictly prohibited. Resizing is not allowed. No Refunds.

WHY IS SHIPPING SO HIGH? Sometimes shipping can be higher because of the size of the item I am shipping. My larger items require a large box which requires more postage. USPS is the cheapest resource I have for shipping.  I never charge a handling fee.

DAMAGE: Because I package each item very carefully, damage has only happened about twice in my entire career but if there is a problem with your purchase, please contact me ASAP. If your item has been damaged in shipment, photos of damage and original packaging will be required for insurance purposes. Otherwise, I do not offer refunds.

REFUNDS: I do not offer refunds unless item is damaged in shipment. If your item has been damaged in shipment, photos of damage and original packaging will be required for insurance purposes.

WHOLESALE: I do not offer wholesale.